
Incumbent Service Provider
Are you satisfied with the current level of service being provided?
Do you fully understand all the charges and additional costs from the incumbent?
Are your lifts or escalators unreliable?
Do you feel your service providers take a proactive approach?
Have you met the local service provider's management or supervisors?
Have they visited your properties, and do you feel they understand your business needs?

Compliance
Do your Thorough Examination Reports include repeated items?
Do you receive adequate support and clarity for all actions or recommendations in your LOLER certificates?
Are you aware of what is legally required versus optional items in the LOLER report?
Is your current provider proactive in addressing any necessary actions?

Lift Contracts
Are you receiving the levels of service your paying for?
Are you satisfied with the Preventative Planned Maintenance you're receiving?
Do these visits meet your building's needs?